How much will it cost?
There are many factors that determine the estimate for data recovery. Severity of damage, hard disk capacity & type, man-hours required or use of any specific spare are some of factors considered to share the estimate. Therefore costs vary from case to case. We will provide an accurate price quote after evaluating your media.
What is Cleanroom Environment?
A cleanroom environment is a controlled environment which is free from dust and any other contaminants. It is temperature, pressure and humidity controlled environment. Recovery cases which requires opening of damaged media must be treated in Cleanroom. HEPA (High Efficiency Particulate Air Filters) filters are used in cleanroom to filter out the dust particles. Techchef is using high-quality cleanroom room environment which allows to treat the crash hard drives with maximum chance of recovery.
How can I be sure that my data will remain confidential?
We take your privacy seriously and security is our top priority. Techchef follows strict IT security protocols and is audited every year. We are an ISO/IEC 27001:2013 and ISO 9001:2015 certified company.
Do you sign NDA?
We encourage our customers to sign a Non Disclosure Agreement. We’ll gladly sign it and e-mail back before getting to work. If you don’t have an NDA handy, you can use our NDA template.
Do you keep a copy of my data?
We keep a backup of your data for 7 days on protected servers to guard against shipping issues and other unexpected events. After 7 days, our engineers securely wipe this data beyond recovery.
Do you provide a guarantee?
Yes, at Techchef Data Recovery we offer a no recovery, no fee policy. If we cannot recover your data, you will not pay. Before billing you, we will verify that your recovery by asking you to approve a detailed list of recovered files. You can also receive directory listing of recovered data or remotely view your files on request. We only charge after successfully retrieving our clients' data.
What is your typical turn around time?
Our average turn around time is 1-2 days for logical crashed media and 10-12 days for physically crashed media. TAT for RAID servers may vary depending upon its configuration.
Does data size determine the cost of recovering the data?
The cost of recovering data is not determined by the amount of data, but by what is involved in recovering the data.